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Proof Of Delivery
At PharmaSure Shop, we are committed to ensuring that your order reaches you securely and on time. This Proof of Delivery (POD) policy outlines how we confirm the successful delivery of your order and the steps to address any delivery issues.
1. What is Proof of Delivery?
Proof of Delivery (POD) is the confirmation that your order has been delivered to the specified address. This may include the following:
- Delivery confirmation by the carrier (e.g., USPS)
- A signature upon delivery (if required by the customer or the carrier)
- A timestamp and tracking update showing the delivery status
2. Delivery Confirmation
- Once your package has been delivered, you will receive an email or SMS notification, along with the tracking details confirming the delivery.
- Carriers may update the delivery status with the following details:
- Delivery location (e.g., front door, mailbox)
- Time and date of delivery
3. Signature Requirements (if applicable)
For high-value orders or as requested by the customer, a signature may be required upon delivery.
- Signature Confirmation: Ensures that your package is received by you or someone at the delivery address.
- If no one is available to sign, the carrier may attempt redelivery or hold the package at a local facility for pickup.
4. Address Accuracy
To ensure successful delivery, it is critical that you provide the correct and complete shipping address during checkout.
- If the address provided is incorrect, delivery may fail, and reshipping may incur additional fees.
5. What to Do If Your Order is Marked as Delivered but Not Received
If your package is marked as delivered but you have not received it:
- Check Nearby Locations: Verify if the package was left with a neighbor, front desk, or at a secure location.
- Contact the Carrier: Reach out to USPS directly with your tracking number for further information.
- Notify Us: If the issue remains unresolved, contact our support team at Email: dj990092@gmail.com.
6. Lost, Stolen, or Misdelivered Packages
PharmaSure Shop is not responsible for packages lost, stolen, or misdelivered after they have been marked as delivered by the carrier. However, we will assist you in resolving the issue by:
- Helping you file a claim with the carrier
- Evaluating reshipping options on a case-by-case basis
7. Documentation for Delivery Issues
To address delivery disputes or issues, the following documentation may be required:
- A copy of the carrier’s delivery confirmation or tracking details
- Photos of the delivery location
- Any correspondence with the carrier
8. Contact Us
If you have questions or concerns about your order’s delivery, please contact us:
- Email: dj990092@gmail.com
We are here to help ensure your order is delivered securely and efficiently. Thank you for choosing PharmaSure Shop!